FAQs

Q: How long does shipping take? A: We strive to process and ship all orders within 4-9 business days. Shipping times may vary depending on your location. Typically, you can expect your order to arrive within 15-21 business days.

Q: Do you offer international shipping? A: Yes, we offer international shipping to select countries. Please note that additional customs fees or duties may apply, and the customer is responsible for any applicable charges.

Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact our customer support within 7 days of receiving your item to initiate a return or exchange. Please review our Returns Policy for more details.

Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Your our Track Order Feature to track your order. 

Q: What payment methods do you accept? A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

Q: Are your products covered by a warranty? A: Yes, we stand behind the quality of our products. Many of our items come with a manufacturer's warranty. Please refer to the product description or contact our customer support for specific warranty information.

Q: Can I cancel my order? A: We process orders quickly to ensure prompt delivery. If you need to cancel your order, please reach out to our customer support as soon as possible. While we cannot guarantee cancellation, we will do our best to accommodate your request.

Q: How can I contact your customer support? A: We're here to help! You can reach our friendly customer support team by sending an email to support@diallowshop.com. We strive to respond to all inquiries within 24 hours.